💸 Refund Policy
At Laya Centre of Emotional Wellbeing, we are committed to clear, ethical, and fair financial practices. We understand that circumstances can change, and we aim to handle all payment-related matters with integrity and transparency. Please read our refund policy carefully before booking your session.
1. Completed Sessions Are Non-Refundable:
Once a therapy session has been conducted—whether in person or online—it is considered a completed professional service and is therefore non-refundable, regardless of outcome or client satisfaction. This is in alignment with standard professional practice.
2. Refunds for Advance Payments:
If you’ve prepaid for an upcoming session and provide at least 24 hours’ notice to cancel, you are eligible to reschedule the session to another available time, or request a full refund, which will be processed without penalty. Please note that cancellations made less than 24 hours in advance are not eligible for a refund and will either be charged in full or counted against a session package.
3. Therapist-Initiated Cancellations:
In the rare event that a therapist needs to cancel a session due to unforeseen circumstances, you will be promptly notified, and you may choose between rescheduling the session or receiving a 100% refund of any amount paid in advance. We do our best to avoid disruptions and appreciate your understanding when such circumstances arise.
4. Refund Processing Timeline:
If a refund is approved, it will be issued using the original payment method. Depending on your bank or payment provider, the refund may take up to 7–10 business days to appear in your account. We will issue a confirmation once your refund has been initiated.
5. Disputes & Payment Issues:
If you encounter any concerns regarding session delivery, billing errors, or feel a refund may be justified, please reach out to us directly. We are committed to resolving any financial matters with fairness and open communication, and we will review each request on a case-by-case basis.
1. Completed Sessions Are Non-Refundable:
Once a therapy session has been conducted—whether in person or online—it is considered a completed professional service and is therefore non-refundable, regardless of outcome or client satisfaction. This is in alignment with standard professional practice.
2. Refunds for Advance Payments:
If you’ve prepaid for an upcoming session and provide at least 24 hours’ notice to cancel, you are eligible to reschedule the session to another available time, or request a full refund, which will be processed without penalty. Please note that cancellations made less than 24 hours in advance are not eligible for a refund and will either be charged in full or counted against a session package.
3. Therapist-Initiated Cancellations:
In the rare event that a therapist needs to cancel a session due to unforeseen circumstances, you will be promptly notified, and you may choose between rescheduling the session or receiving a 100% refund of any amount paid in advance. We do our best to avoid disruptions and appreciate your understanding when such circumstances arise.
4. Refund Processing Timeline:
If a refund is approved, it will be issued using the original payment method. Depending on your bank or payment provider, the refund may take up to 7–10 business days to appear in your account. We will issue a confirmation once your refund has been initiated.
5. Disputes & Payment Issues:
If you encounter any concerns regarding session delivery, billing errors, or feel a refund may be justified, please reach out to us directly. We are committed to resolving any financial matters with fairness and open communication, and we will review each request on a case-by-case basis.
