Agreement to Terms
By using the website, booking a session, contacting LAYA or engaging with any service offered by LAYA – Centre for Emotional Wellbeing, you agree to the following Terms & Conditions.
Services Offered
LAYA provides emotional wellbeing services including psychotherapy, individual therapy, couple therapy, hypnotherapy, yoga, breathwork, relaxation, meditation and integrative wellness support.
Therapy and wellness support are collaborative processes. Outcomes vary depending on individual circumstances, consistency, readiness and engagement.
Eligibility & Scope
- Therapy services are primarily intended for adults aged 18 and above unless otherwise explicitly agreed.
- Yoga, breathwork, relaxation or wellness sessions may require separate intake and consent details.
- LAYA may decline or refer a client elsewhere if the concern is outside our scope, requires emergency support, or needs medical/psychiatric care beyond our service limits.
Not an Emergency Service
LAYA does not provide emergency or crisis response services. If you are at immediate risk of harm, feel unsafe, or require urgent psychiatric/medical assistance, please contact emergency services, visit the nearest hospital or reach out to a local crisis helpline immediately.
Confidentiality & Privacy
Confidentiality is central to the therapeutic process. Information shared in sessions is treated with care, except where disclosure is required due to serious risk, legal obligation, ethical duty, abuse concerns, court orders or other safety-related situations.
Please also read our Privacy Policy.
Appointments, Payment & Packages
- Session fees and package details are communicated before booking.
- Prepayment may be required for sessions or packages.
- Sessions start and end at the scheduled time.
- Packages are subject to validity, cancellation and usage rules.
- Refunds and rescheduling are governed by our Cancellation & Refund Policy.
Client Responsibilities
- Attend sessions on time and provide accurate information.
- Participate honestly and respectfully in the therapeutic or wellness process.
- Use online sessions from a private and safe environment.
- Inform LAYA of relevant health concerns before yoga, breathwork, relaxation or wellness sessions.
- Respect professional boundaries and communication limits.
Online Sessions
For online sessions, clients are responsible for ensuring privacy, stable internet, device readiness and a safe environment. Technical disruptions may be handled case by case depending on timing and availability.
Intellectual Property
Website content, worksheets, written resources, session materials, branding, images and other materials provided by LAYA are for personal use only unless written permission is given. They may not be reproduced, redistributed or used commercially without consent.
Limitation of Liability
LAYA and its professionals aim to provide ethical and high-quality support. However, we do not guarantee specific outcomes and are not liable for indirect, incidental or consequential damages arising from use of our services, website or resources.
Termination or Referral
Either the client or LAYA may discontinue services. Where appropriate, LAYA may suggest referrals to another professional, psychiatrist, medical practitioner, emergency service or specialized provider.
Changes to Terms
LAYA may update these Terms & Conditions periodically. Continued use of our website or services means you accept the updated terms.
Governing Law
These terms are governed by applicable laws in India and the jurisdiction where LAYA operates.