📅 Cancellation & Rescheduling Policy
At Laya Centre of Emotional Wellbeing, we deeply value the time and commitment of each client.
Our aim is to provide consistent and uninterrupted care, while also respecting the time of our therapists and others seeking support.
To ensure that appointments are managed smoothly and equitably, we have established the following policy:
🛑 Cancellations:
We understand that schedules can change unexpectedly. However, to respect both your therapist’s time and the availability for other clients: We require a minimum of 12 hours’ notice if you need to cancel an appointment. If cancellation is made less than 12 hours before your scheduled time, you will be charged the full session fee. For those who have purchased a prepaid package, a late cancellation will result in the session being counted as used, without refund or rollover. Repeated late cancellations may impact the continuity of your therapeutic process and could lead to a review of your scheduling needs.
🔄 Rescheduling:
We’re happy to accommodate changes in your schedule whenever possible, as long as we receive adequate notice: You may reschedule your session with at least 12 hours’ notice, depending on therapist availability. If you request to reschedule within 12 hours of your appointment, it will be treated as a cancellation, and the same fee policy will apply. We encourage you to reach out early if you anticipate any scheduling conflict.
⏰ Late Arrivals:
Our sessions are structured to ensure that each client receives the full benefit of their scheduled time. If you arrive late, your session will still end at the originally scheduled time to ensure fairness to clients scheduled afterward. If you are more than 15 minutes late without prior notice, your therapist reserves the right to consider the session a no-show, and the full session fee will be charged. Frequent tardiness can affect the therapeutic process and may require discussion with your therapist.
⏳ Extended Sessions:
We recognize that some sessions may naturally require a bit more time, especially during moments of emotional intensity or breakthrough: If a session extends more than 10 minutes beyond the standard 60 minutes, and both client and therapist agree to continue, an additional fee may be applied. You will always be informed beforehand, and your consent will be sought before the extension takes place. Extended sessions are not always possible, as they depend on the therapist’s schedule for the day.
This policy helps us maintain the consistency, availability, and quality of care we offer to all clients. If you have any concerns or need to clarify how these terms apply to you, please feel free to reach out to us directly.
🛑 Cancellations:
We understand that schedules can change unexpectedly. However, to respect both your therapist’s time and the availability for other clients: We require a minimum of 12 hours’ notice if you need to cancel an appointment. If cancellation is made less than 12 hours before your scheduled time, you will be charged the full session fee. For those who have purchased a prepaid package, a late cancellation will result in the session being counted as used, without refund or rollover. Repeated late cancellations may impact the continuity of your therapeutic process and could lead to a review of your scheduling needs.
🔄 Rescheduling:
We’re happy to accommodate changes in your schedule whenever possible, as long as we receive adequate notice: You may reschedule your session with at least 12 hours’ notice, depending on therapist availability. If you request to reschedule within 12 hours of your appointment, it will be treated as a cancellation, and the same fee policy will apply. We encourage you to reach out early if you anticipate any scheduling conflict.
⏰ Late Arrivals:
Our sessions are structured to ensure that each client receives the full benefit of their scheduled time. If you arrive late, your session will still end at the originally scheduled time to ensure fairness to clients scheduled afterward. If you are more than 15 minutes late without prior notice, your therapist reserves the right to consider the session a no-show, and the full session fee will be charged. Frequent tardiness can affect the therapeutic process and may require discussion with your therapist.
⏳ Extended Sessions:
We recognize that some sessions may naturally require a bit more time, especially during moments of emotional intensity or breakthrough: If a session extends more than 10 minutes beyond the standard 60 minutes, and both client and therapist agree to continue, an additional fee may be applied. You will always be informed beforehand, and your consent will be sought before the extension takes place. Extended sessions are not always possible, as they depend on the therapist’s schedule for the day.
This policy helps us maintain the consistency, availability, and quality of care we offer to all clients. If you have any concerns or need to clarify how these terms apply to you, please feel free to reach out to us directly.
