Our Commitment to Privacy
At LAYA – Centre for Emotional Wellbeing, we are committed to safeguarding your privacy and handling personal information with care, professionalism and respect.
This policy applies to information shared through our website, booking links, contact channels, enquiry forms, online platforms and in-person services.
Information We May Collect
- Basic personal details such as name, phone number and email address.
- Booking details, appointment preferences and service enquiries.
- Information voluntarily shared during communication with LAYA.
- Payment-related confirmation details where applicable.
- Website analytics, cookies and usage data to improve website performance.
How We Use Your Information
- To respond to enquiries and manage appointment bookings.
- To send booking confirmations, reminders, updates or service-related communication.
- To coordinate sessions with therapists, trainers or wellness professionals.
- To improve our website, resources and client experience.
- To comply with legal, ethical or safety obligations where required.
Confidentiality
Therapy-related information is treated with confidentiality. However, confidentiality may have ethical or legal limits in situations involving serious risk of harm to self or others, abuse, legal obligations, court orders or other circumstances where disclosure is required by law or professional duty.
Data Sharing
We do not sell your personal information. Information may only be shared when needed to deliver essential services, manage appointments, process payments, comply with law, or protect safety.
Some third-party platforms such as booking systems, payment gateways, email tools, analytics tools or video platforms may process limited information as part of service delivery.
Data Security
We take reasonable steps to protect your information from unauthorized access, misuse or disclosure. However, no digital system can be guaranteed to be completely risk-free.
Your Rights
- You may request access to your basic personal information held by LAYA.
- You may request correction of inaccurate details.
- You may request deletion of personal data where legally and ethically permissible.
- You may opt out of non-essential communication.
For privacy-related requests, contact us at info@layacounselling.in.
Cookies & Analytics
Our website may use analytics tools and cookies to understand general website performance, visitor behaviour and service visibility. This helps us improve website experience and content.
Updates to This Policy
LAYA may update this Privacy Policy from time to time. The latest version will be available on this page.